What AI Can’t Do When Your Systems Go Down
A smarter smoke alarm still won’t put out the fire (Blog 4)

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It’s 4 a.m., and you’ve been woken up by an alert.

The expensive AI monitoring software you’ve purchased has found the problem in a timely manner and performed its task efficiently. However, the thing that should be taken into account is not the speed of this process, but what comes after receiving the alert. And this is the area that many businesses are not yet prepared to deal with.

Monitoring tools have greatly improved and perform their functions very efficiently. They detect any irregularities and allow you to find out about the problem sooner than ever before. The one thing they cannot do is to help you recover your information, restore your infrastructure and resume operations.

This is where the need for a pre-planned and tested solution kicks in. An alert signals about the problem, while your recovery capacity depends on the prior measures you have taken.

 

Detection and recovery are two different things

Companies tend to invest large amounts of money in detection systems. In the case of recovery, things go a lot more quiet.

Consider this like the fire alarm in your home. Fire alarms will inform you of the problem, but they won’t put out the fire or prevent it. The alarm cannot guarantee your safety or protect your property.

That being said, it provides you with the time you need, although whether the situation will be contained or spread further depends on how prepared you are.

Just like the above example, AI detection systems notify you about server downtime, any abnormal behavior and warn you about a failed backup, but what they don’t do is minimize the consequences of lost productivity during that hour or make your team stand around waiting for instructions from someone.

For your expanding company, the main thing that follows the alert is usually just one thing – how fast you can recover after it.

 

Your true safety net

As an entrepreneur, you know that disruption is always inevitable. The point isn’t whether it will occur; the point is when.

Companies that manage to recover quickly are usually not those companies that had the most expensive and sophisticated recovery tools. These companies understood very well exactly what they needed to do once some event happens.

For example, two companies which experience the same cyber attack on the same day may get completely different results. While the first company tries to solve the problem for three days, the second company manages to restore all their operations within several hours.

Why? Because the first company had a clear plan of action. This plan stated exactly who should do what and in which order. Moreover, this company practiced it and got a failure on the test. However, the company managed to learn from mistakes and fix the issue. That’s why they were able to use this plan in case of an actual event.

 
Just how ready are you? Consider these questions.

Recall that 4 a.m. wake-up call. Once that message comes in, your answers to these questions make the difference between swift recovery and expensive downtime:
How recently did we test our backup systems, and did they work?

  • In the event of a problem today, how long will it take to recover?
  • Does everyone understand what their responsibility is when there’s a failure in an essential system?
  • Do we feel confident in the backup system should we need it at this moment?
  • In the event of a problem today, can we bring employees back up and running within a time frame we can tolerate

 

How we help

Your artificial intelligence monitoring system alerts you to a problem when it arises. But it doesn’t inform you of your preparedness to restore the situation.

This is where we step in. We conduct business recovery tests with companies similar to yours to check backup status and gaps in the process of restoring it.

In most cases, our clients find out about problems with their backups once we have checked them for the first time. Better sooner than later, isn’t it?

A well-tested recovery plan would definitely be a good solution.

 

Are you as ready as you think?
The reality is that if you are like most businesses, chances are that you have never put your entire recovery plan to the test. The reason is that you do not feel the need because your systems are currently up and running without problems.

However, it is possible to close the gap without doing a complete revamp.

After all, an alarm system is useless unless you are prepared for the aftermath.

 

Schedule a discovery call

Spend 10 minutes for clarification. We will go through your present disaster recovery strategy, learn what has been tested and what hasn’t, and assess the situation in your organization.

No commitment. No sales. Just a fair analysis of your readiness.

Since you will not have time to think up a solution at 4 a.m. when an alert goes off, you will need a plan ready in advance. Arrange your discovery call today.

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